XFas Logistics
Multi-Channel Shipping Solutions
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: September 1, 2025
Introduction
XFas Logistics ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our logistics and shipping services.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Important: If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Personal Information
- Name, email address, phone number, and business details when you register
- Shipping addresses (sender and recipient information)
- Payment information (processed securely through our payment partners)
- Identity verification documents for compliance purposes
Shipment Information
- Package details including weight, dimensions, and contents description
- Tracking and delivery information
- Communication preferences and customer service interactions
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics through cookies
- Log files for security and troubleshooting purposes
Service Delivery
- Process and fulfill your shipping requests
- Communicate with you about your shipments and account
- Provide customer support and resolve issues
- Send important service notifications and updates
Business Operations
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Improve our services and develop new features
- Conduct analytics to enhance user experience
Marketing Communications
- Send promotional emails about our services (with your consent)
- Provide personalized recommendations and offers
- Conduct surveys and gather feedback
Shipping Partners
- We share necessary shipment details with courier partners (FedEx, DHL, UPS, etc.) to fulfill deliveries
- Recipient information is shared only as required for successful delivery
- We ensure all partners maintain appropriate data protection standards
Service Providers
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting and backup
- Analytics and customer support tools to improve our services
Legal Requirements
- Government authorities when required by law or regulation
- Law enforcement agencies for legitimate investigations
- Courts or tribunals in response to legal proceedings
Security Measures
- SSL encryption for all data transmission
- Secure cloud infrastructure with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
Access Controls
- Multi-factor authentication for admin accounts
- Role-based access to customer information
- Regular review and updating of access permissions
- Secure deletion of data when no longer needed
Data Access and Control
- Access your personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Download your shipment history and account data
Communication Preferences
- Opt-out of marketing communications at any time
- Choose your preferred communication channels
- Update your contact preferences in your account settings
Retention Periods
- Account information: Retained while your account is active
- Shipment records: Kept for 7 years for legal and tax compliance
- Payment information: Stored only as long as necessary for transaction processing
- Marketing data: Deleted when you opt-out or within 2 years of inactivity
Data Deletion
- Automatic deletion after retention periods expire
- Secure deletion methods to prevent data recovery
- Notification to relevant parties when deletion affects ongoing services
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
As we provide international shipping services, your information may be transferred to and processed in countries outside of India. We ensure that such transfers are conducted in accordance with applicable data protection laws and regulations.
When transferring data internationally, we implement appropriate safeguards such as:
- Standard contractual clauses with service providers
- Adequacy decisions for data protection standards
- Certification schemes and codes of conduct
If you have any questions about this Privacy Policy, your data rights, or our privacy practices, please contact us:
Email:
privacy@xfas.in
Phone:
011-47501136
Address:
XFas Logistics Private Limited
Madhuban Tower, A-200 Road no 4, Gali no 10, Mahipalpur, New Delhi 110037
Response Time: We will respond to your privacy-related inquiries within 30 days of receiving your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or through our website
- Provide you with the opportunity to review the changes
Your continued use of our services after any policy updates constitutes your acceptance of the revised Privacy Policy.