XFas Logistics
Multi-Channel Shipping Solutions
We're Here to Help
Get the support you need, when you need it. Our expert team is ready to assist you with all your shipping needs.
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Choose the support channel that works best for you
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Frequently Asked Questions
Find quick answers to common questions
Getting Started
How do I create my first shipment?
Simply click 'Get Quote' on our homepage, fill in your shipment details, compare rates from different carriers, and book your preferred option. You'll receive a confirmation email with tracking details.
What documents do I need for shipping?
For domestic shipments, you need a valid ID proof. For international shipments, you'll need invoice, packing list, and any required permits depending on the destination country.
How do I track my shipment?
Use the tracking number (AWB) provided in your confirmation email. Enter it on our tracking page or click the tracking link in your email for real-time updates.
Pricing & Billing
How is shipping cost calculated?
Shipping costs are based on package weight, dimensions, distance, delivery speed, and carrier rates. We show transparent pricing with no hidden fees.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and wallet payments. Enterprise customers can also use credit terms.
Can I get volume discounts?
Yes! Volume discounts are available for regular shippers. Contact our sales team to discuss custom pricing based on your shipping volume.
Shipping Issues
What if my package is delayed?
Track your shipment for real-time updates. If there's an unexpected delay, our support team will proactively notify you and provide updated delivery estimates.
How do I report a damaged package?
Contact our support team immediately with photos of the damaged package and packaging. We'll initiate an investigation and claim process with the carrier.
Can I change the delivery address?
Address changes are possible before the package is picked up. Contact support immediately - some carriers may charge a fee for address modifications.
Helpful Resources
Guides, documentation, and tools to help you succeed
Shipping Guide
Complete guide to domestic and international shipping
Packaging Guidelines
Best practices for packaging your items safely
API Documentation
Integrate XFas Logistics with your systems
Service Updates
Latest updates and service announcements